Issue - meetings

Report by Director of Communities, Economy and Transport

18.1     The Committee considered a report by the Director of Communities, Economy and Transport on measures being taken to further improve customer experience and information about the Council’s performance in 2017/18 in handling complaints, compliments and formal requests for information, including the Local Government and Social Care Ombudsman’s annual letter.  

18.2     The Committee RESOLVED to –

            1) note the progress of the Customer Project Board in the implementation of a series of measures to improve customer experience;

            2) note the number and nature of complaints made to the Council in 2017/18; and

            3) note the contents of the Local Government and Social Care Ombudsman’s annual letter to the Chief Executive.