Issue details

Telephony Services procurement

Approval to proceed with a joint procurement with Brighton and Hove City Council, and Surrey County Council for: a Call Plan (the main telephone service), a replacement Contact Centre telephony solution (including licences), implementation services (specialist knowledge and expertise) and Microsoft Teams telephony licences (enabling the dial pad and unified comms experience to be added to the existing Teams interface). With delegated authority given to the Chief Operating Officer to award.

Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: Recommendations Approved

Notice of proposed decision first published: 28/02/2023

Anticipated restriction: Part exempt  - View reasons

Decision due: 31 Mar 2023 by Lead Member for Resources and Climate Change

Lead member: Lead Member for Resources and Climate Change

Lead director: Chief Operating Officer

Department: Business Services

Contact: Matt Scott, Chief Digital Information Officer 07552286752 Email: Tel: 07552286752.


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