Decision details

Telecare Contract Extension

Decision Maker: Lead Member for Adult Social Care and Health

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


The existing contract with Welbeing, who provides telecare services in behalf of East Sussex County Council allows for a two-year extension up to 31 August 2023.

We are seeking approval to utilise the full duration of this extension to allow time for a full review of the telecare offer in East Sussex and explore the opportunities that have arisen from recent technological advances.


17.1     The Lead Member considered a report seeking approval to extend the existing telecare contract to August 2023, to enable a comprehensive review of telecare provision in East Sussex to inform a full recommissioning exercise.

17.2 The Lead Member RESOLVED to:

1. Agree to the extension of the existing contract with the current provider, Welbeing, for the provision of telecare services until 31 August 2023; and

2. delegate authority to the Director of Adult Social Care to take all necessary actions to give effect to the implementation of the above recommendation



17.3       The current service is of a high quality and represents good value for money. The extension of the existing contract will:

·         Enable the Council to undertake a full review of the market alongside key stakeholders and develop a specification that maximises the technical developments in this area;

·         Provide an opportunity to upgrade all of the analogue telecare equipment in advance of the digital switchover in 2025; and

·         Maximise the financial benefits of the current contract structure through ongoing reductions in unit costs as a result of the incremental increases in the number of connections against a static contract value.


Report author: Sam Tearle

Publication date: 16/08/2021

Date of decision: 16/08/2021

Decided at meeting: 16/08/2021 - Lead Member for Adult Social Care and Health

Effective from: 21/08/2021

Accompanying Documents: