Decision details

Telephony Services procurement

Decision Maker: Lead Member for Resources and Climate Change

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


Approval to proceed with a joint procurement with Brighton and Hove City Council, and Surrey County Council for: a Call Plan (the main telephone service), a replacement Contact Centre telephony solution (including licences), implementation services (specialist knowledge and expertise) and Microsoft Teams telephony licences (enabling the dial pad and unified comms experience to be added to the existing Teams interface). With delegated authority given to the Chief Operating Officer to award.


80.1     The Lead Member considered a report by the Chief Operating Officer together with exempt information contained in a later agenda item.




80.2     The Lead Member RESOLVED to:


1) Note the strategic review and consultation activity which has led to identifying a Microsoft Teams based telephony as the preferred solution.


2) Note the shared outcomes that this change has with other programmes of work including the opportunity to enhance digital skills, reduce carbon impact and aid building rationalisation.


3) Approve the initiation of procurement activity and delegation of the subsequent contract award to the Chief Operating Officer.




80.3     There are a multitude of drivers including contract end dates, ageing hardware and change of working patterns that have resulted in the need for the Council to review options for a replacement telephony service.

Report author: Matt Scott

Publication date: 31/03/2023

Date of decision: 31/03/2023

Decided at meeting: 31/03/2023 - Lead Member for Resources and Climate Change

Effective from: 07/04/2023

Accompanying Documents: