Decision details

27.1     The Committee considered a report by the Director of Communities, Economy and Transport regarding measures being taken to further improve customer experience, information regarding the complaints report including the Local Government and Social Care Ombudsman’s annual letter and formal information requests received in 2016/17

27.2 The Committee RESOLVED to:

1) note the progress of the Customer Project Board in the development of a series of measures to improve customer experience;

2) note the number and nature of complaints made to the Council in 2016/17; and

3) note the contents of the Local Government & Social Care Ombudsman’s annual letter to the Chief Executive