Decision details

East Sussex County Council is satisfied with the delivery of this contract and there are no performance issues. It is therefore considered that the contract will continue to provide value for money and good outcomes for East Sussex residents.

To take up the 24-month extension period for the Healthwatch and Independent Health Complaints Advocacy Contract, until 31 March 2027, with a 5% reduction to the annual contract value.

Other options were discussed with the provider including a greater saving, however a greater saving would reduce service and staffing capacity for engagement, information and support and advocacy functions – and the data shows demand is increasing (and likely to increase further). Therefore, this was not the preferred option – especially with a difficult time ahead for residents and the sector.

Re-procurement of the contract was not considered at this time as the current provider is performing well and the current contract has an allowed for extension period.