Issue - meetings

Report by Director of Communities, Economy and Transport

13.1     The Committee considered a report by the Director of Communities, Economy and Transport on the customer experience annual report.

13.2     The Committee RESOLVED to:

(1)  note the progress of the Customer Experience Board in the implementation of a series of measures to improve customer experience;

(2)  note the number and nature of complaints made to the Council in 2019/20; and

(3)  note the contents of the Local Government & Social Care Ombudsman’s annual letter to the Chief Executive.