Issue - meetings

A presentation providing an overview of how the Q-Kit involves people with learning disabilities in checking the quality of their services

34.1     The Board warmly welcomed a presentation by the Q-Team about the Q-Kit, which is a tool the Q-Team use to consult with people with learning disabilities about the quality of their services.

34.2     The following additional information was provided following questions from Members of the Board and observers:

·      The Q-Team recommended that care home managers should have short conversations and one-to-one meetings with clients to help understand their needs. The Q-Team found that many clients had hobbies that they could not undertake because management had not asked them about their needs.

·      The Q-Team recommended that CCGs use the Q-Kit when they are consulting people about new services to help ensure that they commission services that are better suited and more user friendly for clients.

·      If a client reported a hate crime to a member of the Q-Team during an inspection, they would have helped the client report the crime to the appropriate officer, although no such event has yet occurred.  It is also important that care home staff are trained to spot hate crimes and know how to report them to the appropriate authorities.

34.3     RESOLVED:

1) to note the presentation;

2) to thank the Q-Team for their presentation and hard work, and wish them well in their future endeavours.