Issue - meetings

A presentation providing an overview of Healthwatch East Sussex’s new Public Feedback Centre

35.1    The Board considered a presentation by Healthwatch East Sussex about its new Public Feedback Centre.

35.2     The following additional information was provided following questions from Members of the Board and observers:

• Healthwatch East Sussex has set aside a budget to help raise awareness of its Public Feedback Centre. Its advertising campaign will include:
  • Informing local networks such as Action in Rural Sussex and patient participation groups; as well as local representatives who are in a position to spread the word, such as local hairdressers.
  • Utilising the Healthwatch Facebook page which, with 1,100 followers, is the most popular Healthwatch Facebook page in the country.
  • Carrying out a Red Bus Tour in September 2015 and a billboard campaign.
• The ‘Trip Advisor’ style reviews about local health services that Healthwatch will allow residents to put on its site will be pre-moderated. If any review raises a safeguarding issue, the relevant officer with safeguarding responsibilities will be alerted. The reviews will allow health providers to get a sense of how they are viewed by local residents, for example, GPs will be able to use a filter on the website so that they can see patient reviews of their surgery.
• Healthwatch recognises that a lot of chatter that would be picked up by a sentiment analysis will be misinformation, so a sentiment analysis would not directly influence Healthwatch’ work programme. The main purpose of a sentiment analysis is to provide a snapshot of what is “out there” in the public sphere that can be used to keep Healthwatch informed of what people are saying.

35.3     RESOLVED:

1) to note the presentation;

2) to wish Healthwatch East Sussex well on the launch of their Public Feedback Centre.