Issue - meetings

37.1     The Committee considered a report providing an update on matters relating to Pensions Administration activities led by Paul Punter, Head of Pensions Administration.

37.2       The Committee NOTED the following points: 

1)    The Performance of the team, which is still under-resourced, returned to 95% in October.

2)    Recruitment has been challenging but there have been positives with 3 internal promotions, October 4 new staff, interviews pending with appointments expected. The team is carrying 2 vacancies. Remote working has posed a challenge as pay rates must be competitive and many organisations allow full remote working, but the team is making progress on recruitment.

3)    The Helpdesk has seen good performance though it was noted that Surrey are separating their service from Orbis. This will result in a smaller support team which will benefit from focusing on specialist ESPF support. Assurance has been given that the service will not be impacted however this will be reviewed in the summer to ensure continuity.

4)    The team are on track to resolve all outstanding matters relating to annual benefit statements by March.

5)    The team are making progress regarding McCloud with systems starting to be adapted ready for implementation in October 20 and have collected a significant amount of data The McCloud working group will convene in the near future to start to analyse data with the support of Haywards.

37.3       The Committee RESOLVED to note the report.