Issue - meetings

47.1     The Board considered a report providing an update on matters relating to Pensions Administration activities for the period April 2022 to March 2023.

47.2     Paul Punter (PP) drew the Board’s attention to the following points:

·        PAT performance numbers in appendix 1, during quarter one 2023, average at 96.3% (volume completed 3,768) which were improved from the previous quarter (95.43% with a volume of 2,550); An additional section on aggregation has been added detailing different benefit options.

·        –That the PAT team was now nearly fully staffed, with recruitment ongoing for the 2^nd Projects Officer role.

·        Projects Updates - the final list of employers using i-Connect and those completing end of year returns has been finalised and data requested where appropriate. The projects team is already validating some of the i-Connect March 2023 data files before creating ABS.

·        Pensions Dashboard - Heywood Technologies have been instructed to undertake an assessment of ESPF data to help understand how ready the system is.  It is anticipated that this will be completed by August 2023 with a report to be presented at the end of the year.

·        Pensions and Payroll - April 2023 pension increase project has been completed and most pensioners will receive a 10.1% CPI increase in their April payment. Enquiries are being directed to the Member Self Service Portal for Annual Benefit Statement.  Feedback received so far is that a significant proportion of members are experiencing issue with logon to the MSS portal and the system is expected to be replaced with a new TME system later in the year to improve user experience.

·        McCloud Working Group- Data has been received from the majority of employers however not yet from the two largest scheme employers.

47.3     The Board RESOLVED to note the report.