Issue - meetings

41.1     The Committee considered a report introduced by Colin Bibb who drew the Committee’s attention to the following points:

KPIs:

1)    PAT performance numbers are 88% which is lower that the target at 95% with the impact of completing the B&H CC work now being felt, however performance is high and targets are stretching. Lower performance figures are expected for the next quarter with various projects requiring resources including GMP and McCloud but expecting to be back on track in the new year.

2)    The printing and postage project went live in September and has been progressing well.

3)    The team had to process over 2000 new starters following a large volume of data from one employer in August and there is still some way to go to process these. The prioritisation of tasks is key to ensure queries are responded to and issues addressed appropriately.

4)    The self-service portal for members has been identified as requiring some attention, there is a new version being launched by the software supplier and officer will look to implement in 2024,  the change in system will improve the login process to be more secure in order to strengthen data protection.

5)    Information regarding AVCs will be available at the next meeting as the data requires verification.

6)    Staffing is much more settled with key vacancies filled which should support the work of the team in addition to overtime being taken up.

7)    Just over 400 ABS queries to resolve mainly relating to Brighton and Hove and University of Brighton.

8)    Additional Contributions take up and 50/50 membership over last few years was included in the report following the Pension Board request for an update on the position.

41.2     The Committee RESOLVED to note the updates.