Issue - meetings

6.1       This item was introduced by Barry Atkins, Head of Service, Strategic Commissioning (Older People and Carers); and by Andrew Little, Senior Contracts Manager (Catering).

6.1       Members were told that it was decided to move away from the previous contract with a single provider to a system where customers are able to choose to receive meals from a range of approved providers. This is in line with national trends, with many areas moving away from direct contracting to an approved provider or even just a signposting model.

6.2       The previous contract was expensive, and particularly so because in recent years fewer people have opted to receive meals (under the contract the unit cost of a meal rose as the number of meals being ordered fell). There was also some customer dissatisfaction with the quality of meals.

6.3       The meals in the community service was subsidised by ESCC at the rate of £4 per meal.

6.4       Service users were consulted on the planned changes, and were broadly in favour of moving to an approved provider model, but also in favour of the subsidy being retained. This was the model that Cabinet approved.

6.5       Key to the success of an approved provider model in East Sussex was the development of a local market in community meals. There had previously not been a competitive market, with little likelihood of one developing. This has been a struggle, but there are now several local providers operating. The local market for meals in the community in terms of people eligible for ASC support is relatively small, and in the medium term providers will need to successfully market to self-funders also.

6.6       A significant part of the former contract was the ‘safe and well’ check carried out by operatives when food was delivered. This has been embedded in the new arrangements, with all drivers trained to be aware of dementia and other risks.

6.7       The shift to new arrangements has been relatively smooth. Although there were some initial issues around delivery times, these have now settled down. Customer satisfaction has been high throughout.

6.8       All the approved providers deliver across East Sussex. Customers have a choice of hot, chilled or frozen food (or a combination). Some providers can also do additional shopping for customers. All providers can deliver meals at very short notice – e.g. at the urgent request of social workers.

6.9       Prior to the contract model changing, the needs of all current customers were audited. This has been very useful as it has identified a number of people who valued the meals in the community service more for the human contact it provided than for the meals themselves. There is an opportunity here to signpost these clients to a service better tailored to combating social isolation and to reduce unnecessary expenditure on community meals.

6.10     Despite the retention of the subsidy there have been some savings to date. These have largely been achieved through a reduced take-up of services – for example by supporting clients  ...  view the full minutes text for item 6