Issue - meetings

10.1     The Lead Member for Adult Social Care considered a report by the Director of Adult Social Care and Health on the Adult Social Care Complaints and Feedback Annual Report 2015-16

10.2     The Lead Member for Adult Social Care RESOLVED to note:

1) the number and nature of complaints made to Adult Social Care;

2) the nature and outcome of complaints to the Local Government Ombudsman; and

3) the learning from complaints and progress in the development of improving complaints handling for clients, carers and their representatives

Reason

The complaints process provides an opportunity for clients and carers’ comments and complaints to be heard in an effective, accessible and fair manner, and resolved wherever possible; and is integral to the statutory function of the Adult Social Care Department.