Issue details

Telephony Services contract award

Contract award (jointly with Brighton and Hove City Council, and Surrey County Council) of:

·         A Call Plan (the main telephone service)

·         A replacement Contact Centre telephony solution (including licences)

·         Implementation services (specialist knowledge and expertise)

·         Microsoft Teams telephony licences (enabling the dial pad and unified comms experience to be added to the existing Teams interface).

Decision, as delegated at the 31 March 2023 meeting of the Lead Member for Resources and Climate Change.

Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: Item Deferred

Notice of proposed decision first published: 31/08/2023

Decision due: December 2023 by Chief Operating Officer

Lead member: Lead Member for Resources and Climate Change

Lead director: Chief Operating Officer

Department: Business Services

Contact: Matt Scott, Chief Digital Information Officer 07552286752 Email: Tel: 07552286752.