Agenda and minutes

25.1     RESOLVED – that the minutes of the previous meeting of the Committee held on 19 September 2017 be confirmed as a correct record.

26.1     A copy of the reports referred to below are included in the minute book.

Report by Director of Communities, Economy and Transport

27.1     The Committee considered a report by the Director of Communities, Economy and Transport regarding measures being taken to further improve customer experience, information regarding the complaints report including the Local Government and Social Care Ombudsman’s annual letter and formal information requests received in 2016/17

27.2 The Committee RESOLVED to:

1) note the progress of the Customer Project Board in the development of a series of measures to improve customer experience;

2) note the number and nature of complaints made to the Council in 2016/17; and

3) note the contents of the Local Government & Social Care Ombudsman’s annual letter to the Chief Executive

Report by Assistant Chief Executive

28.1     The Committee considered a report by the Assistant Chief Executive regarding consultation on the disqualification criteria for councillors

28.2     The Committee RESOLVED – to approve the response to the Department for Communities and Local Government consultation on the disqualification criteria for councillors as set out in paragraph 1.3 of the report

Report by Assistant Chief Executive

29.1     The Committee considered a report by the Assistant Chief Executive regarding appointments to outside bodies

29.2     The Committee RESOLVED to appoint Councillors to the outside bodies as listed below: